The following list contains frequently asked questions about the TimeMate software.

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Frequently Asked Questions

1. What's wrong: When I try to install TimeMate I get an error, that file TimeMate-US.prc could not be copied?
   
2. What's wrong: When I tap on the buttons in the TimeMate toolbars nothing happens?
   
3. What's wrong: After extracting the download archive and running the installation, setup states that it could not find some files.
4. I am replacing my old Palm and want to trakeover TimeMate to my new Handheld. How can I do that?

Answer Section

1. What's wrong: When I try to install TimeMate I get an error, that file TimeMate-US.prc could not be copied?

This problem happens, when you try to install TimeMate on a system where PalmDesktop version 4 or above has been installed (maybe some earlier versions too). The reason is that the setup program tries to copy some files into a add-on folder under the palm desktop installation directory, as has been usual for the earlier versions of the palm desktop. Unfortunately, the add-on directory is no longer created by the palm desktop installation leading to the error. To workaround the problem, create the add-on folder manually and run the TimeMate setup program again.

2. What's wrong: When I tap on the buttons in the TimeMate toolbars nothing happens?

This incompatibility between TimeMate and PalmOS 5.x devices has been fixed. To get the toolbars work, install version 1.33 of TimeMate.

 Download ENGLISH version

 Download GERMAN version

3. What's wrong: After extracting the download archive and running the installation, setup states that it could not find some files.

If the problem is not the same as described in question 1, you have probably extracted the download archive in flat mode, which means that all files have gone into the same directory. Please ensure, that when you extract the download archive, the internal folder structure will be kept intact.

4. I am replacing my old Palm and want to take-over TimeMate to my new handheld. How can I do that?

Basically all you have to do is to install some files of the Backup directory of your old Palm user to the new handheld. First run a HotSync and then look for the files below and install them on the new handheld using the Palm Install Tool.

Core files:

Optional files (depending if you are using this plugins or not):

TMExtraTimePlugin.prc
TMProjectControl.prc
TMQuickReportPlugin.prc

After that, TimeMate should be running on your new handheld without any other modification. Please remember, that you need the version 1.33 to run on a device with PalmOS 5.x, which you can download from here.